Prior Activation Required

INS Communications Lets You Dial 911 Prior Activation Required Your Safety Is Important INS Communications offers 911 dialing to all customers. When you dial 911, your call is routed from the INS Communications network to the Public Safety Answering Point (PSAP) for your area. There are several important differences between our Emergency Services dialing and traditional 911 dialing that you need to know: You Must Tell Us the Physical Location of Your INS Communications Line for 911 Dialing to Function. Remember that unlike traditional phone lines, INS Communications service is portable to any location with broadband Internet access. You can take your equipment with you on a trip but, when you travel, 911 Dialing will automatically route your call to the local emergency personnel location for the address on file, not your temporary location. When you sign up for INS Communications Dialing 911 service, you fill out a short form that tells us your actual physical address. When you dial 911, the call is routed to the local emergency personnel location designated for the address you register on file here. When you move, you MUST provide your new location. You can easily update your new location through your web account. Be aware that it can take several days before your new settings take effect. Since your 911 call could be from anywhere, we need you to verify the physical location of your phone in order to activate this 911 dialing feature from your phone. 911 Dialing Isn't Automatic. You Must Pre-Activate 911 Dialing. You May Decline 911 Dialing. We STRONGLY urge you to activate 911 Dialing. Even if you don't plan to make 911 calls from your INS Communications line, there may be others who do. You can't plan in advance for all situations. For example, a residential line could be used by babysitters, young children, in-laws, and others who may need to make 911 calls. If you decline 911 from INS Communications, you or others will not be able to call 911 from your INS Communications line. Don't play games with your safety. Register today. Your Call Will Go To A General Access Line at the Public Safety Answering Point (PSAP). This is different from the 911 Emergency Response Center where traditional 911 calls go. This means your call goes to a different phone number than traditional 911 calls. Also, you will need to state the nature of your emergency promptly and clearly, including your location and telephone number, as Public Safety Answering Point (PSAP) personnel will NOT have this information on hand. Service Outages Can Prevent 911 Dialing. 911 Dialing and INS Communications Service DO NOT function during an electrical power or broadband provider outage. Important Note We encourage Minnesota customers to test 911 dialing.   Back To Benefits