Slamming
	"Slamming" is the illegal practice of changing a consumer's telephone service - local or long distance service - without permission. Slamming Laws

Life Line
	Telephone Connection Help for Qualifying Low-Income Households in Illinois. Life Line

Dialing 911
	Dialing 911 is an optional feature Dialing 911 is free Dialing 911 is available anywhere in the United States Dailing 911 requires prior activation on your part 911 Dialing and INS Communications Service DO NOT function During a Power Outage Dialing 911

Keep Your Same Phone Number
	Keeping your number is free DSL numbers should not be transferred Transferring your number could take a minimum of 20 business days Number Portability

Account Management In Real Time
	Real-Time Online Account Management Account Control in Real-Time With INS Communication Free Real-Time Online Account Management, you're in control of your account. Access your account 24/7 to check call activity, billing, manage voicemail, and edit your user information. And because it's available in real-time, you get the most accurate and up-to-date information. Account Management

Customer Support

Live Customer Support Free Live Customer and Technical Support Via Toll-Free Telephone and Online. We're always here for you when you need us. There's never a charge for INS Communications support. Got questions? The first place to find the answers is in the Help section of this page in our website. You can find additional help sections for each area of your account. If you still have questions, feel free to call or email INS Communications Customer Care. Our people are highly trained and they're here for you. We can help you resolve any question or problem that you encounter.

Broadband Delivers Better Service

Why Broadband Is Needed For Our Service Imagine that your phone call is an important package. Bandwidth is to your VoIP service what a highway is to your delivery truck. The wider the roadway, the quicker the vehicle can reach its destination. That's why INS Communications service is designed to work with your broadband connection. Broadband connections are like 12 lane highways. But like all highways, even broadband connections can occasionally get congested by heavy traffic. You can't use INS Communications without a broadband Internet connection because we insist that your calls are of the highest quality possible. That's one of the reasons that INS Communications quality is far above the VoIP offerings that came before it.

Free Calls To Canada
	Calls to Canada A Great Deal Just Got Better Now INS Communications calls to Canada aren't international--they're long distance. By waiving international fees to Canada, INS Communications treats calls to Canada just like traditional long distance calls throughout the U.S. Every Canadian province is included.